EASY CASES MANAGEMENT
Customer can create dispute cases through this plugin to resolve these general issues:
- Item was not received
- Item does not match the product description
- Item was in poor condition
- Item arrived very late
1. Case Create on client side
2. Case on vendor side
3. Case on admin side
4. Message and conversation log on all parties.
5. Auto Message configuation
6. Escalate option when it will occur
7. Vendor actions on dispute case.
8. Full refund or partial refund request from vendor to admin.
9. Admin refund request handling.
10. Effects of Full refund or partial refund on dispute case.
11. the dispute will be closed after a period even if they have not found a solution.